Returns & Exchanges

At AXIS-Y, we are committed to your skin's climate-inspired journey; if you are not completely satisfied with your purchase, we offer a 30-day return policy for products in their original condition. We strive to ensure every customer finds their perfect match and will assist you throughout the exchange or refund process.

1

Initiate Your Request

Contact our support team within 30 days of delivery with your order number and the reason for the return to receive a Return Authorization.

2

Prepare the Package

Securely pack the unused items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.

3

Ship to AXIS-Y

Affix the provided shipping label or use a trackable carrier to send the parcel back to our distribution center for inspection.

4

Quality Review & Refund

Once our team verifies the condition of the returned goods, your refund will be processed to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing