Frequently Asked Questions

Everything you need to know about our climate-inspired skincare.

Are AXIS-Y products vegan and cruelty-free?

Yes, we are a 100% cruelty-free brand. All of our products are vegan-certified and we never test on animals at any stage of production.

What is '6+1+1 Advanced Formula' skincare?

Our unique formulation includes 6 nutrient-rich core ingredients, 1 goal-oriented main ingredient, and 1 quality-improving effective technology to address specific skin concerns.

How long does international shipping take?

We ship worldwide from South Korea. Standard international shipping typically takes 7-14 business days, depending on your location and local customs processing.

What is your return policy?

We accept returns for unopened and unused products within 30 days of delivery. Please contact our support team to initiate a return request.

Are your products suitable for sensitive skin?

Absolutely. AXIS-Y products are formulated with clean, natural ingredients and are dermatologically tested to be safe for sensitive and acne-prone skin types.

How can I track my order?

Once your order has been shipped, you will receive an email notification with a tracking number and a link to monitor your package's journey.